Previous incidents

December 2024
Dec 11, 2024
1 incident

Hyper Portal is down

Downtime

Resolved Dec 11 at 06:10pm GMT

Hyper Portal recovered.

1 previous update
November 2024
No incidents reported
October 2024
Oct 21, 2024
1 incident

Hyper Portal is down

Downtime

Resolved Oct 21 at 01:40pm BST

1. Incident Overview

The Hyper Portal was affected by a complete service outage. The issue was caused
by an update to a dependency breaking SemVer conventions. The incident was
raised by automated health check at 12:45 BST on Monday 21th October. The cause
was identified and resolved by 13:06 BST.

2. Incident Details

When scaling the Hyper Portal pulls its runtime dependencies from NPM. A change
in the dependency [pdf-to-png-converter](https://www.npmjs.com/package/pdf-to-png-con...

2 previous updates