1. Incident Overview
The Hyper Portal was affected by a service outage serving HMDFs to the client SDKs. The issue was caused due to a permissions change on the Hyper Portal server account that the API uses for reading HMDFs from S3. The incident was reported by a customer at 07:11 BST on Friday 19th May, the issue was picked up internally by Hyper at 09:12 BST 19th May. The cause was identified and resolved by 10:02 BST on Friday 19th May.
2. Incident Details
The SDKs mak...