Previous incidents
Hyper Portal service outage
Resolved Aug 23 at 10:49am BST
1. Incident Overview
The Hyper Portal was affected by a service outage serving HMDFs to the client SDKs. The issue was caused due to an issue pulling dependencies from NPM during an automated instance restart. The incident occurred at 09:19 BST and was reported by a customer at 09:24 BST on Wednesday 23rd August and the Web Team were notified immediately. At 09:37 BST, the customers were informed that the issue was being investigated. The cause was identified and the issue was resolved...
Hyper Portal service outage
Resolved Aug 03 at 10:15am BST
1. Incident Overview
The Hyper Portal was affected by a service outage serving HMDFs to the client SDKs. The issue was caused due to an expired NPM token on the Hyper Portal server account that the API uses for reading HMDFs from S3. The incident was reported via our internal team at 09:07 BST on Thursday 3rd August. The Web Team were notified immediately where the cause was identified and resolved by 09:57. During the outage, the issue was further raised by a customer at 09:19 BST, wh...