1. Incident Overview

The Hyper Portal was affected by a complete service outage. The issue was caused
by an update to a dependency breaking SemVer conventions. The incident was
raised by automated health check at 12:45 BST on Monday 21th October. The cause
was identified and resolved by 13:06 BST.

2. Incident Details

When scaling the Hyper Portal pulls its runtime dependencies from NPM. A change
in the dependency [pdf-to-png-converter](https://www.npmjs.com/package/pdf-to-png-con...

Incident reported: 10/09/2024 15:02

Requests for HMDF versions 2.1.0 returning HTTP 404.

Update: 10/09/2024 15:19

Issue identified. The cause of this is the API failing to upgrade the request to the latest patch version of HMDF, in this case 2.1.1.

Update 10/09/2024 15:40

Fix implemented and tested by developers.

Update 10/09/2024 16:40

All instances in production environment are now running the fixed version.

Update 10/09/2024 16:44

Incident resolved.